Emergency 24 hours Stevenage
Great Ashby Veterinary Hospital 01438 745833 Roebuck Veterinary Centre 01438 354599

Our Services 

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At Roebuck Veterinary Group we offer a complete package of health care and advice for small animals.

We welcome pets of all shapes and sizes including guinea pigs, rabbits, cats and dogs.

These are some of the services we provide:

Vaccinations
Flea and Worm Treatments
Micro-chipping
Neutering
Health Checks
Repeat Prescriptions
Pet Passports
Operations
Insurance
Home Visits
Diets

Vaccinations

Dogs and cats

We strongly recommend annual vaccination for dogs and cats to protect them from a number of deadly diseases. As part of our commitment to offer the best and most up-to-date treatments available, we recommend Procyon vaccine for dogs and Pentofel vaccine for cats. They are the very latest in ‘all in one protection’ and a single injection each year will give your pet the best protection there is.

Free puppy/kitten packs giving advice on all the different aspects of owning a new pet are issued with the first vaccination. Free booster reminders will be sent out to your home to remind you nearer the time when your pet’s booster vaccination and health assessment is due.

If your dog is due to go into kennels, attends dog training classes or even has contact with other dogs in the local park, we recommend vaccination against infectious bronchitis (kennel cough). This vaccine lasts for 12 months.

Rabbits

We recommend yearly vaccination from 2 fatal diseases - myxomatosis and Viral Haemorrhagic Disease (VHD). The myxomatosis vaccine can be given from 6 weeks of age and the VHD vaccine from 12 weeks. We offer a combined package if you have both vaccines within a certain time scale, with a reduced cost. The veterinary surgeon will also give your rabbit a thorough health assessment and answer any concerns you may have. If you live in a high disease risk area we recommend vaccinating your rabbit against myxomatosis every 6 months.


 

Flea and Worm Treatments

We have a wide range of flea treatments to ensure that your pet and your house are kept "flea free". Our staff will be happy to advise you on which treatment is best suited for your pet.

It is very important that your pet is wormed regularly. As puppies and kittens are more prone to having worms we recommend monthly treatment until they are 6 months. After that they should ideally be dewormed 4 times a year, especially if they scavenge or (in the case of cats) do a lot of hunting.


Micro-chipping

Having your pet micro-chipped is a simple and relatively inexpensive procedure that can make the difference between a lost pet coming home and being 'lost' forever, the first check we do when a 'found' pet is brought in to us is to check for a microchip, if the pet has one we can immediately re-unite the pet with its owner.

If you move house or change your contact details, it is vital that you update the microchip company that your pet's details are registered with. Out of date records are a common reason why lost pets cannot be reunited with their owner.

IMPORTANT 

As of 1st April 2016 it will a legal requirement that dogs are microchipped. Please contact the surgery for further information.

 


Neutering

Unless you intend to breed from your pet, we recommend that all pets are neutered as soon as they are old enough. This not only prevents unwanted litters, but reduces the risk of them developing serious illnesses and often has a more calming effect on their behaviour.

Dogs

Depending on the breed, male dogs can be neutered from 6 months of age. We routinely spay many female dogs (bitches) from 6 months old, even if they have not had their first season, however for some larger breeds we may advised that this is delayed until 9-12 months of age. Our vets will be happy to discuss this with you in further detail. If your bitch does have her first season, we advise waiting until 3 months after the season before spaying her.

Cats

Both male and female cats can be neutered from 5 months of age.

Rabbits

Both male and female rabbits can be neutered from 4 months of age.


Health checks

We offer free health checks for puppies and kittens, plus adolescent and senior pet health checks.


Repeat Prescriptions

Pets on long term medication will need to be seen for regular check ups before medication is dispensed. This is a legal requirement, but it is also important in our clinical management to ensure that there are no adverse reactions and that the dose is correct.

Between these examinations we are happy to provide repeat prescriptions, however, to try to ensure that your waiting time is kept to a minimum, it is helpful if you can phone us 24 hours before the medication is required to give us some time to prepare it.


Pet Passports

Most of our veterinary surgeons are LVI approved meaning they are qualified to issue Pet Passports.

We offer a “Pet Passport Starter Package” which includes having your pet microchipped, vaccinated against rabies, and finally the issuing of the passport. After this the rabies vaccination and passport will need to be updated every three years.

We will also advise you on specific treatments required against parasites when travelling abroad with your pet; and also assist you with the exporting your pet to another country if the trip is to be more permanent.

If you are planning to move abroad, you should start to look into this as soon as possible as some countries  require extensive blood tests and paperwork to be carried out which can take up to 6 months and something's even longer to complete.

All pet travel appointments are carried out at our Great Ashby Surgery.


Operations

Operating TheatreFor routine operations pets are admitted between 8.00 and 8.30am. They are examined and given sedative and painkilling injections to prepare them for their anaesthetic.

If they are more senior animals (in general dogs over 7 years old or cats over 10 years old) or if they have any pre-existing illnesses we recommend pre-operative blood tests prior to the surgery to check your pet's kidney/liver function in case special precautions such as intravenous fluids are required. These blood tests are available for all pets - sometimes it is reassuring to have this extra peace of mind.

We use "state of the art" anaesthetics and specialist monitoring equipment to ensure that your pet receives the safest and best care possible.

The veterinary surgeon or nurse will contact you once the procedure is completed and your pet is recovering from the anaesthetic. Routine neuterings, lump removals and dentals can then go home later that afternoon/evening whereupon a nurse will advise you on the post operative care for your pet.


Insurance

Unfortunately there is no NHS for pets and the best available care can prove to be expensive. For this reason we strongly recommend that all pets are insured throughout their lives. The cheapest policy is not always the best so it is advisable to choose carefully. Information packs are available from reception to help you choose the best policy for your needs.


Home visits

It is always preferable to bring your pet to one of our surgeries where we have all the equipment and trained staff available. If however you are unable to travel, a home visit can usually be arranged on weekdays.

Unfortunately, it is sometimes necessary to make the decision to euthanase or 'put to sleep' your pet and you may wish to have this carried out in the comfort and privacy of your own home. Please contact the surgery to arrange a home visit if this is the case.

Please note that there is an extra charge for this service and if possible visits should be booked before 10.00am.

Emergency home visits: Visits for emergencies only may be possible outside of our normal opening hours. Please contact the surgery in the event of an emergency and we will advise you of the best course of action. Due to the unpredictable nature of emergency and out of hours work, we may be able to treat your pet quicker and more effectively if he or she can be brought to the surgery. 


 Diets

It is essential that a balanced and nutritious diet is provided from the very beginning of your pet’s life through to their twilight years. This is why we recommend Hills Science Plan Diet; the very best in companion animal diets.

We also stock a wide range of prescription diets from both Hills and Waltham’s as these play an increasingly important role in managing a wide range of diseases.

 

Locations

Great Ashby Veterinary HospitalSt Francis HouseWhitehorse LaneGreat AshbyStevenageHertsSG1 6DU01438 745833find us
Roebuck Veterinary CentreRoebuck GateStevenageHertsSG2 8HP01438 354599find us

Opening hours

Monday to Friday: 8.00am - 8.00pm
Saturday: 8.00am - 5.00pm
Sunday: 9.00am - 12.00 midday
urgent appointments only